Ordering

Please read the following Terms Of Service agreement before proceeding, then continue ordering. These policies are designed to protect the best interests of our customers as a whole. bluehostlk's policy is to act as a neutral provider of access to the global Internet. We reserve the right to suspend or cancel a customer's access to any or all services provided by us if it is decided that the account has been inappropriately used.

All shared hosting services are intended for the end-user only and may not be subleased, sold or given to third parties

Any products and services to be provided to Client will be at a professional level of quality conforming to generally accepted industry standards and in compliance in all material respect with all applicable laws and regulations. Except as otherwise expressly provided in this agreement, bluehostlk does not make and hereby disclaims any and all other warranties, expressed or implied including any and all warranties of merchantability or fitness for a particular purpose.

Clients are responsible for frequently backing up their files on our system. bluehostlk cannot be held responsible for the deletion of users' files, whether intentional or unintentional.

Content Restrictions

All services provided by bluehostlk may be used for lawful purposes only. Transmission, storage, or presentation of any information, data, or material in violation of any United States federal, state, or local law is strictly prohibited. This includes but is not limited to copyrighted or trademarked material and material protected by trade secret.

Warez Warez Policy: Actual files, including but not limited to pirated software, hacker programs, cracks, and MP3 files, are strictly prohibited from being stored on any bluehostlk servers.

Examples of unacceptable content include, but are not limited to the following: Pirated software, Hacker programs or archives, illegal audio files or archives.

IRC and camfrog servers are strictly prohibited.

bluehostlk reserves the right to disable any material from Client's web space that is reasonably deemed unacceptable.

bluehostlk reserves the right to suspend Client's account our discretion if said material is discovered.

bluehostlk is the sole arbiter as to what constitutes a violation of the above provisions.

bluehostlk reserves the right to suspend any client which violates section 3 of our Terms Of Service.

Spam Policy

bluehostlk servers may not be the source or intermediary involved in the transmission of Spam, Spamware and other Spam Software or misuse of SMTP. Client's domain or IP may not be referenced as originator or intermediary in any of the above.

bluehostlk considers Spam to be any mass unsolicited message in the mediums of newsgroups and e-mail.

The actions stated above will not be tolerated. Violation will result in the immediate deactivation of services without a refund of any kind. Furthermore, a fine of Fifteen thousand Rupee (15000) LKR OR will be imposed for each spam policy violation. bluehostlk is the sole arbiter as to what constitutes a violation of the above provisions.

bluehostlk IP blocks may not be used for IP rotation while sending emails. bluehostlk may, through feedback loop monitoring, block SMTP traffic on a server found to be sending email through multiple IP addresses. Failure to respond to SPAM complaints will result in a block against SMTP traffic and may result in account termination. Further mailing list policies are included in the Email / Mailing List Policy.

Term

A - The term of this Agreement will continue until a notice of cancellation by bluehostlk or Client is given, or until terminated under other provisions of this Agreement. bluehostlk reserves the right to terminate this Agreement with cause upon notification to the Client. bluehostlk may further terminate this Agreement immediately without notice at any time the Client breaches any part of this Agreement, or if any program or facility used by bluehostlk to implement this Agreement is disrupted or terminated for any reason.

B - 9.b is only applicable to Web Hosting Accounts (packages Standard, Windows, and WordPress). Client may request bluehostlk refunds money within 30 days after sign up has taken place. Client will be refunded the full amount they have paid. If 30 days have passed, Client may cancel the service, however, Client forfeits monies paid to bluehostlk. Client may cancel an account with bluehostlk and be removed from billing, thereby stopping all future charges.

C - 9.c is only applicable to Dedicated/Colocation and IP Transit accounts. Refunds will be issued to any order before service turn up at Client's request. Refunds are not offered on Domain, Email Campaign, Dedicated servers, colocation space, VPS, licensing or IP transit after service has started. Termination must be requested in writing with a 45-day notice.

D - These policies may be modified or changed by bluehostlk. bluehostlk will inform client of any major policy changes

Auto-Renewal Terms

To ensure that you do not experience an interruption or loss of services, all services are offered on automatic renewal. Except for reasons described below in this section, automatic renewal automatically renews the applicable Service upon expiration of the then-current term for a renewal period equal in time to the most recent service period (Except for domain names which may renew for the original service period). Unless you disable the automatic renewal option, bluehostlk will automatically renew the applicable service when it comes up for renewal and will take payment from the payment method associated with the service(s) in your account. If you do not wish for any service to automatically renew, you may elect to cancel renewal, in which case, your services will terminate upon expiration of the then-current term, unless you manually renew your services before that date. In other words, should you elect to cancel your product and fail to manually renew your Services before they expire, you may experience an interruption or loss of services, and bluehostlk shall not be liable to you or any third party regarding the same. If for any reason bluehostlk is unable to charge your Payment Method for the full amount owed, or if bluehostlk receives notification of a chargeback, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your Payment Method, you agree that bluehostlk may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any domain names or Services registered or renewed on your behalf. bluehostlk also reserves the right to charge you reasonable “administrative” fees" for (i) tasks bluehostlk may perform outside the normal scope of its Services, (ii) additional time and/or costs bluehostlk may incur in providing its Services, and/or (iii) your noncompliance with this Agreement (as determined by bluehostlk in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to (i) customer service issues that require additional personal time or attention; (ii) UDRP actions(s) in connection with your domain name(s) and/or disputes that require accounting or legal services, whether performed by bluehostlk staff or by outside firms retained by bluehostlk; (iii) recouping any and all costs and fees, including the cost of Services, incurred by bluehostlk as the results of chargebacks or other payment disputes brought by you, your bank or Payment Method processor. These administrative fees or processing fees will be billed to the Payment Method you have on file with bluehostlk. bluehostlk may offer product-level pricing in various currencies. The transaction will be processed in the selected currency and the pricing displayed during the checkout process will be the actual amount submitted for payment. For certain Payment Methods, the issuer of your Payment Method may charge you a foreign transaction fee or other charges, which may be added to the final amount that appears on your bank statement or post as a separate amount. Please check with the issuer of your Payment Method for details. In addition, regardless of the selected currency, you acknowledge and agree that you may be charged Value Added Tax ("VAT") or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section. Domains, Web Hosting, VPS, Rapid Deploy can be canceled online by logging into http://bluehostlk.info. You can also cancel by emailing us at support@bluehostlk.com, calling +94 758-466-722, or Mail. Dedicated Servers, Colocation, and other services can be canceled by emailing us at support@bluehostlk.com, calling +94 758-466-722

Disclaimer

bluehostlk will not be held responsible for any damages you or your business may suffer. bluehostlk makes no warranties of any kind, expressed or implied, for services rendered. bluehostlk disclaims any warranty or merchantability or fitness for a particular purpose. bluehostlk assumes no liability for disruptions or improper operation of its equipment or software for any reason, including, but not limited to, vandalism, theft, phone service outages, Internet disruptions, human error, extreme or severe weather conditions or any other causes in the nature of "Acts of God" or force majeure. bluehostlk will not be responsible for consequential damages or punitive or exemplary damages under any circumstances. In no case will Client be entitled to recover damages from bluehostlk.

Policy On Suspension And De-Registration Of .lk Domain Names

A domain name may be suspended or de-registered by LK Domain Registry if the registrant has breached any of LK Domain’s guidelines or agreements it has entered into with LK DOMAIN Registry.

Failure to make payments by the expiry date of the domain will also result in your services being suspended and then de-registered.

Email reminders will be sent to the BILLING contact of the domain before the expiry date of the domain name. A FINAL NOTICE will also be sent on the expiry date of the domain to all other contacts (REGISTRANT / ADMIN and TECHNICAL) in order to follow up with the BILLING Contact to make payments on time.

Once a domain is suspended, the category of the domain may change as and when required and it will be effective after the date of domain de-registration.

The Registry reserves the right to amend this policy, or make exceptions to the policy, from time to time. No such exception shall be binding on the Registry for other registrations.

Privacy Policy

bluehostlk respects the privacy of clients and users visiting our website. Personal information is collected in order to provider services such as web hosting, technical support and for data analytics and website security. Our privacy policy below outlines the information collected, reasons for collections, and how the data is used and may be disclosed. Our privacy policy may be modified and should the policy be modified, a notice will be displaced on this privacy policy URL, our forums and prominently on our website including the client portal.

Policy On Suspension And De-Registration Of .lk Domain Names

A domain name may be suspended or de-registered by LK Domain Registry if the registrant has breached any of LK Domain’s guidelines or agreements it has entered into with LK DOMAIN Registry.

Failure to make payments by the expiry date of the domain will also result in your services being suspended and then de-registered.

Email reminders will be sent to the BILLING contact of the domain before the expiry date of the domain name. A FINAL NOTICE will also be sent on the expiry date of the domain to all other contacts (REGISTRANT / ADMIN and TECHNICAL) in order to follow up with the BILLING Contact to make payments on time.

Once a domain is suspended, the category of the domain may change as and when required and it will be effective after the date of domain de-registration.

The Registry reserves the right to amend this policy, or make exceptions to the policy, from time to time. No such exception shall be binding on the Registry for other registrations.

Information Collected

When accessing bluehostlk owned websites the page URL, referral, IP address, timestamp, browser, and operating system is collected. This information is used for security, logging and website data analytics. By placing an order, additional personal information is provided by your consent such as an email address.

Use of Information

bluehostlk stores information such as email addresses in order to contact clients about orders, billing and invoices, technical support, order history and services announcements. Payment information such as credit cards may be provided for recurring billing. bluehostlk collects only the minimum amount of data needed in order to fulfill an order. Personal information such as IP addresses and IP location may be used in addition to create a fraud profile of an account in order to determine if an order will be accepted. Information provided for technical support including email address, domain name and information provided within a technical support ticket will be shared with bluehostlk employees whom are working on the technical support case. Additionally a survey may be emailed at the completion of a technical support ticket. Use of technical support is additionally covered under the technical support Terms of Use that is available on the client portal when opening a support request.

Security of personal information

All connections to bluehostlk's order system are encrypted through the use of SSL. The data sent between the end user and bluehostlk's ordering system are encrypted. However, even with such encryption it is possible for a third party such as your ISP to see what URL is being accessed. When a credit card is submitted, the credit card data is encrypted before being stored within an internal database. bluehostlk's client portal system is additionally protected by Imperva Incapsula, a cloud based firewall and security system.

Third party access

bluehostlk protects personal information of clients. Data may be disclosed under the following circumstances:

If required by law due to a subpoena or court order.

Information will be made available to bluehostlk employees to carry out normal task such as requested technical support or billing.

Domain name registrations through bluehostlk will share the personal information such as email, address and phone number in order to 
        register a domain name.

Trusted third parties that are required for normal business activities such as processing credit card payments or affiliates.

Business transfers such as a sale or merger.

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Use of cookies

bluehostlk uses cookies for tracking of sessions across our website. These cookies identify your session and store information that may be required to fulfill an order. Cookies are also used to track referral links which may be used to track third party pages that led to a successful order of services. bluehostlk also utilizes third parties in order to show re-targeted advertisements on third party websites.

International Transfers

If you are visiting bluehostlk from outside the United States, please be aware that personal information is being sent to the United States where our servers are located. Personal information including collection, storage and use will be governed by this privacy policy.

Data retention

Personal data is kept as long as there is a business need to keep the data. Personal information like payment history is kept for tax and accounting purposes.

User Control of Personal Information

Personal information can be controlled through bluehostlk's account portal at https://bluehostlk.info under the update contact information section. If you are unable to make changes please contact bluehostlk support by using the contact page.

bluehostlk honors requests to remove personal data, including content information to the extent allowed by law to bluehostlk's own websites. Please be aware this privacy policy only governs bluehostlk owned website, and does not cover websites not owned by bluehostlk that may be with in bluehostlk's network.